Privacy Policy

Privacy Policy

First Cafe and its parent company, First Emporium & Supermarket, understands the importance of having controls in place to handle, protect and safeguard customers’ personal data and information. We view your trust and confidence in us to properly handle your personal data as an important asset. This Privacy Policy intends to notify you on what kind of data we collect, how we intend to use and store that data, and the use of cookies. By using our services, you are accepting this privacy policy and should you disagree with this Privacy Policy, please discontinue your use of our services.

1. Data Collection

First Cafe collects and stores data in the following ways:

• When you provide information to us directly (such as when you create an account); or
• When you use our services to make purchases. The personal data that we collect is limited to the information necessary to provide our services, process your orders, and manage your account. This currently includes:
• Your email address for account registration and communication.
• Your order history, including food, beverage, and Cafe Points purchases.
• Payment transaction details related to your purchases (we use secure third-party payment processors and do not directly store your full credit card information).
• Images of Receipt that you upload to the Application, which are collected specifically to verify transactions, resolve customer support inquiries, or process manual top-ups.
• Your device identifiers such as Firebase Cloud Messaging tokens, which are used securely to send you push notifications directly to your mobile device regarding your order status, account updates, and Cafe Points balance.

You are expected to ensure the accuracy of the information provided to us.

2. Data Usage

First Cafe uses the personal data collected from you for the following purposes:

• We use your data to fulfill your food and beverage orders, manage your Cafe Points balance, process your top-ups securely, and send you digital receipts.
• We analyze general app usage and order history to understand customer preferences, troubleshoot software bugs, and improve the overall design and functionality of our services.
• We use your email address to send important account updates (such as password resets or top-up confirmations) as well as promotional offers and cafe news.
• We monitor transaction data to protect your account from unauthorized access, detect suspicious activity, and comply with applicable legal requirements.
• To carry out our obligation arising from any agreement entered between you and us;
• To provide recommendations of relevant products, information and services; Other purposes as notified at the time of collection.
• Other purposes directly relating to any of the above.

3. Data Sharing

First Cafe will never sell your personal information to outside marketing agencies or third parties. We only share your data with trusted external partners when it is strictly necessary to operate our app, provide our services, and ensure security.

We may share your information with the following categories of third parties:

• To securely process your top-ups, manage your Cafe Points balance, and handle transaction data.
• To host our app's servers and help us analyze app performance so we can fix bugs and improve your user experience.
• We may disclose your information if required to do so by the laws of Brunei Darussalam, or if necessary to investigate fraud, money laundering, or violations of our Terms of Use.
• To provide your information to any governmental or regulatory authorities to meet requirements imposed by applicable laws and regulations.

4. Security Measures

First Cafe takes the protection of your personal and financial data seriously. We implement reasonable technical and operational security measures to prevent unauthorized access, loss, or misuse of your information. This includes:

• Using encryption when transferring sensitive data and storing your information on secure, protected servers with standard security in place.
• Restricting access to your personal data only to authorized First Cafe staff who strictly need it to perform their jobs.
• Utilizing trusted third-party payment processors so your full credit card details are never stored directly on our servers.

While we take all reasonable steps to safeguard your data, please be aware that no transmission of data over the internet or electronic storage system is completely secure. We cannot guarantee absolute security, and we rely on you to keep your account login details confidential and to notify us immediately of any unauthorized use of your account.

5. User Rights

As a First Cafe user, you have the right to control your personal information. You may at any time:

• Review, correct, or update the personal data currently held in your account profile.
• Request the deletion of your account and associated personal data. Please note that while we will delete your profile, we may be legally required to retain specific financial transaction records (such as your Cafe Points top-up history) for accounting, tax, and anti-fraud purposes.

6. Cookies & Tracking

The app may use cookies or analytics tools to personalise your experience and improve performance. You can disable cookies in your device settings, though some features may be limited.

7. Data Retention & Security

First Cafe may retain your information for as long as necessary to fulfill the purpose(s) for which it is collected or as otherwise required to ensure compliance with applicable laws and regulations. First Cafe applies reasonable security measures to prevent unauthorized or accidental access, processing, erasure, loss or use including limiting physical access to data within First cafe’s systems and encryption of sensitive data when transferring such data. Reasonable steps will be taken to delete or destroy the information when it is no longer necessary for any of the purposes above.

8. Contact Information

For privacy concerns, please contact us via email at: firstcafe@1stemporium.com.